The 7 Things Everyone Needs To Know About Chatbots

Chatbots are incredibly confusing. I know this because I’ve talked to hundreds of businesses about it — and they don’t get it at all. Why are chatbots confusing? Because they have been marketed and explained wrong. Even Mark Zuckerberg, the founder of Facebook, has explained chatbots incorrectly.

I want to clear some things up. Here are the seven things everyone needs to know about chatbots. If you want to learn about chatbots in more detail, check out my guide here. It has been read by over 100,000 people.

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